AI-Assisted Case Resolution
ResolveIQ turns fragmented case information into an evidence-backed resolution plan, shows exactly how it reached its recommendation, and keeps a human in control of the final call. Live on AWS, with synthetic data.
No account required · Sample data only · Choose a role to begin
RX-4821 · SEV2 · departure window closing
Submitted through Customer Mobile App · 18m ago · Booking ZX42DP
Offer hotel accommodation and rebook on the earliest available departure — 6-hour delay, passenger away from home.
How ResolveIQ works
Six steps, one continuous thread — and a person makes the last call.
A customer message or operational alert enters with its full context.
Scattered details become a clear picture of impact and urgency.
Severity and time-sensitivity, assessed in plain language.
Relevant policies and similar past incidents are pulled in.
A next action, with the evidence attached to it.
Approve, edit, escalate, or reject — the person owns the outcome.
One case, start to finish
Departure window closing · multiple prior contacts · limited rebooking options · time-sensitive policy obligations. Here is what ResolveIQ changes.
Before ResolveIQ
After ResolveIQ
Shows its work
ResolveIQ never asks you to trust a black box. Each factor behind a recommendation is stated plainly and linked to the source that supports it.
Disruption recovery obligates accommodation for delays beyond six hours.
§ Disruption Recovery Policy 4.2A near-identical stranded-connection case was resolved this way, with a satisfied outcome.
§ Incident RI-1048Partner-airline confirmation is required before the rebooking can be finalized.
Open questionInteractive demo · no account required
Pick a lens and land exactly where that role starts. Access is brokered server-side with a short-lived session — not just hidden in the UI. Switch roles anytime.
Built to be trusted
Each action names the policy and precedent behind it.
No consequential action happens without a person.
Open any citation down to the exact passage.
Past resolutions inform the current one.
Who decided what, and when, is recorded.
Event-driven, scale-to-zero, cost-aware by design.
Behind ResolveIQ
Static Next.js on Amplify Hosting; a Cognito-guarded API Gateway HTTP API; domain-grouped Lambdas; a Step Functions Standard workflow orchestrating ML risk inference, RAG retrieval (Bedrock Knowledge Base on S3 Vectors), grounded generation with a guardrail, and a task-token human-review pause. DynamoDB, EventBridge, and CloudWatch throughout — all provisioned with AWS CDK. No servers, scale-to-zero, per-run cost surfaced in the UI.